COVID-19 Update: We are still shipping worldwide for FREE!

FAQ

FREQUENTLY ASKED QUESTIONS

Can I cancel my order after I've made a purchase on the website? - YES!

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

Can I return or exchange an item? - YES!

Your 100% satisfaction is important for us, we offer an environmentally friendly return policy. We offer FREE returns or exchanges only for items with defects that were present upon arrival. The issue must be presented to us within 14 days of receiving.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So, just tell us what went wrong, send a long a picture using your mobile or digital camera, and we will give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

If you have no way of taking a picture, just send us a message at support@spinalblue.com and we will help you further.

Do you accept different types of Payment? - YES!

We accept all Payments by Paypal, Visa, Mastercard, and American Express.

Do I have to add my countries Import tax on my purchase when it arrives at my door?

No, you should not expect to pay any tax on your item's as this has already been incorporated in the product price. Our European customers don't have to worry about the taxes on imported goods either as we are now responsible for collecting the taxes which we incorporate in the price of your order.

 

Do you offer international shipping? - YES!

How long does shipping take?

Your order should be on its way to you within 2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimated are calculated in business days.

Region

Typical Fast delivery times

United States

2 - 8 business days

Rest of World

10 - 15 business days

*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact customer service

How much does shipping cost?

US orders:

Free Shipping on all orders

Canada orders:

Free Shipping on all orders

Rest of World:

Free Shipping on all orders

Fulfilment and delivery times:

  • We process orders within 2 business days

Here's the average Fast shipping times for each country:

Country

Fast Delivery Times

(Business Days)

United states 4 - 8 Days
United Kingdom 4 - 8 Days
Australia 6 -12 Days
Austria 6 -12 Days
Belgium 6 -12 Days
Canada 6 -12 Days
Denmark 6 -12 Days
Finland 6 -15 Days
France 6 -10 Days
Germany 6 -10 Days
Greece 6 -15 Days
Hungary 6 -12 Days
Ireland (Republic) 6 -12 Days
Italy 6 -12 Days
Japan 4 - 8 Days
Luxembourg  6 -15 Days
Netherlands 6 -12 Days
Norway 6 -12 Days
Poland 6 -12 Days
Portugal 6 -12 Days
Spain 6 -10 Days
Sweden 6 -12 Days
Switzerland 6 -12 Days

 

These times are estimates, often faster, but sometimes can be slightly slower due to the coronavirus restrictions and other natural phenomena. 

The maximum delivery time during Covid is 60 days. If you don't receive your item by then, we will issue partial or full refunds on a case by case basis.

You have a variety of secure ways to pay, including all major credit cards (VISA and Mastercard etc), debit cards and Paypal.

Where are you based?

We are based in the UK and have distribution centres based in China just like other well known brands. This was a strategic decision for us. Being a truly multinational brand, it allows us to provide our customers with the quality products they need at an affordable price and fast delivery. We have very satisfied customers worldwide and are proud of our quality brand and the wonderful affiliations we have throughout the world. 

Delivery is fast, for example US customers delivery times are 4-8 days and European customers are 4-15 days. It is also good because we can provide lower prices without compromising on quality. Our customers also don't have to worry about taxes either as these are all incorporated in the offer price. This is even more so, because our European customers don't have to worry about the taxes on imported goods.

What if the item I ordered arrives broken or damaged?

This is very rare, however we'll make it up to if you in the case that it does. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving the item just contact support@spinalblue.com

Our Guarantee

Try Spinal Blue completely risk-free for 30 days. If for whatever reason you decide you're not 100% satisfied, contact customer services and we’ll refund you, no questions asked! Your satisfaction is guaranteed.

Returns

We have a 100% FREE and environmentally friendly returns policy, giving you and the environment peace of mind.